Mattress 10 Year Limited Warranty

Mattress 10 Year Limited Warranty

Subject to the terms and exclusions below, Rize Home, LLC (“Rize Home”) warrants its mattress (“product”) to the original consumer purchaser (“purchaser”) against manufacturing defects in material or workmanship under normal use and service for a total period of ten (10) years from the date of original purchase. Rize Home undertakes no responsibility for the quality of goods except otherwise provided in this warranty. This Limited Warranty is not transferable, and coverage terminates if the purchaser sells or otherwise transfers the product. This warranty applies only to genuine Rize Home products purchased directly from rizehome.com or an authorized reseller identified by reference to the product serial number for personal, household, or consumer use. Rize Home will require proof of purchase from the purchaser to determine eligibility to make a valid claim under this Warranty.

To File a Claim: Prior to contacting Rize Home, confirm the product was not used in a manner inconsistent with exclusions outlined in this warranty or any other applicable document published or approved by Rize Home. To submit a warranty claim, complete the Warranty Inquiry Form found online at rizehome.com within thirty days of discovery. Purchaser should be prepared to provide reasonable proof of defect and proof of purchase. Purchaser may be asked to undertake certain steps to provide evidence of the quality of the product for which a claim is being made or quality of the foundation, adjustable bed base, or bed frame used in conjunction with the mattress if the purchaser makes a claim under this Limited Warranty. These steps are essential in determining whether the warranty claim is covered. All collection of evidence of a reported issue is done via phone, chat, email, or other supported channels.

Years 1 - 10: The above warranty will apply for a period of ten (10) years from the warranty commencement date to manufacturing defects. The decision to replace defective product under this Limited Warranty shall be made by Rize Home at its option and at its sole discretion.

Start of Warranty Period: The warranty periods stated above will commence on the date of the first retail purchase of the product from an authorized Rize Home reseller. If original proof of purchase is not provided by the purchaser, Rize Home reserves the right to determine if the product is covered, or is not covered, by this warranty and may use the manufacturing date as the warranty commencement date. Replacement of the product under the terms of this limited warranty will apply to the original warranty period and will not extend beyond such period.

EXCLUSIONS FROM WARRANTY: Loss, damage, or other defects caused in whole or in part by any one or more of the following are not covered by any warranty and neither Rize Home nor the seller shall be responsible for them:

Damage not directly caused by manufacturing defects in material or workmanship
Claims related to comfort preference, bed height, or sheet fit
Ordinary wear and tear such as loose threads or a normal increase in softness of the memory foam which does not affect the quality of the mattress
Normal indentations or sagging (not associated with a sag in foundation) of less than 1-1/2"
Damage from using an improper bed frame, foundation, platform bed, or adjustable base including box springs older than five years or slatted foundations with slats more than 4" apart
Damage caused to the product by the purchaser including but not limited to physical abuse or misuse, stains, soil, burns, cuts, tears, or spills or factors other than a product defect
Storage or use outside of home or other exposure to the elements
Damage caused by mishandling whether in transit, delivery, installation, relocation, or other handling by anyone other than by an authorized Rize Home service provider
Mattresses compressed for more than 30 days after purchase
Damage to the foams, fire resistant encasement or cover caused by removal or laundering of the cover
Mildew or mold occurring after use of mattress
Any modification of the product without prior written authorization or consent by Rize Home
Cost associated with the transportation, inspection, removal, or installation of any product
Damage to mattress handles improperly used to lift or transport the mattress
Replacement(s) of another product in the Rize Home sleep system, unless other products(s) are also defective
Reimbursement for inconvenience, removal, setup time, or loss of use
Products purchased for, or used in, commercial settings, including, but not limited to, hotel and rental properties (e.g., Airbnb, VRBO, etc.) and display model products previously used as floor samples
Products purchased for, or used in, commercial settings, including, but not limited to, hotel and rental properties (e.g., Airbnb, VRBO, etc.) and display model products previously used as floor samples

This warranty does not provide coverage and will become void if damage is caused by acts of nature including but not limited to fire, flood, or lightning damage. This warranty will only apply to the original purchaser and will be void to a subsequent owner. If you are not the original purchaser of this product, you take “as is” and “with all faults.”

To File a Claim: Prior to contacting Rize Home, confirm the product was not used in a manner inconsistent with exclusions outlined in this warranty or any other applicable document published or approved by Rize Home. To submit a warranty claim, complete the Warranty Inquiry Form within thirty days of discovery. Purchaser should be prepared to provide reasonable proof of defect and proof of purchase. Purchaser may be asked to undertake certain steps to provide evidence of the quality of the product for which a claim is being made or quality of the foundation, adjustable bed base, or bed frame used in conjunction with the mattress if the purchaser makes a claim under this Limited Warranty. These steps are essential in determining whether the warranty claim is covered. All collection of evidence of a reported issue is done via phone, chat, email, or other supported channels.

LIMITED REMEDY: The sole and exclusive remedy for any item which fails to meet the express written warranty set forth above shall be, at Rize Home’s option, replacement of the defective item. Rize Home may require reasonable evidence of the existence of a defect, and Rize Home customer service staff will discuss specific requirements as outlined in the claims process. Within the warranty period, replacement product(s) will be supplied at no charge to the purchaser, unless otherwise directed by Rize Home during the claims process. The purchaser shall bear all service, transportation, labor, and shipping costs associated with the replacement of the defective product(s) unless otherwise expressly noted. At its discretion, Rize Home may request the return of defective product and will cover the shipping costs for such returns.

NO OTHER WARRANTY EXPRESS OR IMPLIED: The foregoing express warranty is the only warranty by Rize Home. RIZE HOME SUPPLIERS AND AFFILIATES DISCLAIM ALL WARRANTIES, CONDITIONS, CLAIMS OR REPRESENTATIONS WITH RESPECT TO THE PRODUCTS OR SERVICES WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, COMPATIBILITY, OR OF FITNESS FOR A PARTICULAR PURPOSE. NO INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM RIZE HOME SUPPLIERS AND AFFILIATES WILL CREATE ANY WARRANTY. Rize Home does not authorize any person or entity to create for Rize Home any obligation or liability in connection with the warranties. All other express warranties or warranties implied by law or otherwise are hereby denied and disclaimed to the full extent permitted by applicable law.

LIMITATION OF LIABILITY: In no event shall Rize Home, LLC be liable for incidental or consequential damages of any kind or nature whatsoever caused by or arising out of this product, any breach of this warranty, or any product defects, and the sole and exclusive remedy shall be replacement of defective items within warranty to the extent and in the manner provided herein. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to every purchaser. This Warranty gives the purchaser specific legal rights, and the purchaser may also have other legal rights, which may vary from state to state.