Mattress Protector and Encasement 10 Year Limited Warranty

Mattress Protector and Encasement 10 Year Limited Warranty

Your Rize Home Mattress Protector and/or Encasement will be replaced or repaired at our option if it is defective due to faulty workmanship or materials within ten years from date of purchase, subject to the limitations described in this warranty.

This warranty covers any defects in mattress protector/encasement materials or workmanship. It is subject to the full warranty exceptions provided here and contingent upon making a claim within seven days of damage. The warranty also covers mattress stains caused by defects in the mattress protection product.

In the case of a claim for mattress stain or damage: Rize Home will send a cleaning kit, have the mattress professionally cleaned, replace the surface fabric, or replace the mattress with equivalent construction through your local retailer at our discretion not to exceed $5,000 retail cost.

All coverage depends upon completion of the following:

1. Within 30 days of purchase, review full warranty details and register your product at www.rizehome.com, which will validate your purchase and help process your warranty in the unlikely event of a claim.

2. For mattress coverage, purchase a Rize Home Mattress Protector or Encasement on the same invoice/receipt as your mattress purchase with a clearly defined date of purchase.

3. Any coverage of mattress staining or damage must be shown to have occurred while the mattress was covered by a Rize mattress protection product.
    To Clean: Wash with towels or other bedding in warm water and normal detergent. Do not use bleach. Dry on low heat with like items or air dry. Drying the mattress protection product on high or medium heat will void your warranty
    • Do not wash or dry alone.
    • Do not iron or dry clean.
    • Do not allow product to become ripped, torn, cut, burned, used without sheets, or abused in any manner.

    EXCLUSIONS FROM WARRANTY:

    • Misuse or abuse
    • Failure to follow required care instructions by drying on medium or high heat and/or without other towels or bedding and/or using bleach, bleach detergent and/or ironing, dry cleaning.
    • Normal wear and tear, including rips, tears, or normal soiling.
    • Stains or damage caused by or related to inks, markers, paint, nail polish, cosmetics, bleach, grease, corrosives, alcohol, dyes, solvents, burns, fire, natural disaster, flood, theft, vandalism, or any other loss covered under an insurance policy.
    • Damage caused by any liquid exceeding sixteen ounces, specifically pet or human urine, blood, sweat, excrement, etc.
    • Frame, bed, base, or other structural problems, and/or electrical appliance malfunctions.
    • Mattresses not correctly fitted with the appropriate size protection.
    • Mattresses used for commercial, institutional, outdoor, or rental purposes.
    • Damages caused by extraordinary use inside or outside the bedroom.
    • Stains or damage caused to the mattress when the Rize Home protection product was not being used correctly to cover the mattress.

    To File a Claim: Prior to contacting Rize Home, confirm the product was not used in a manner inconsistent with exclusions outlined in this warranty or any other applicable document published or approved by Rize Home. To submit a warranty claim, complete the Warranty Inquiry Form within thirty days of discovery. Purchaser should be prepared to provide reasonable proof of defect and proof of purchase. Purchaser may be asked to undertake certain steps to provide evidence of the quality of the product for which a claim is being made or quality of the foundation, adjustable bed base, or bed frame used in conjunction with the mattress if the purchaser makes a claim under this Limited Warranty. These steps are essential in determining whether the warranty claim is covered. All collection of evidence of a reported issue is done via phone, chat, email, or other supported channels. 

    LIMITED REMEDY: The sole and exclusive remedy for any item which fails to meet the express written warranty set forth above shall be, at Rize Home’s option, replacement of the defective item. Rize Home may require reasonable evidence of the existence of a defect, and Rize Home customer service staff will discuss specific requirements as outlined in the claims process. Within the warranty period, replacement product(s) will be supplied at no charge to the purchaser, unless otherwise directed by Rize Home during the claims process. The purchaser shall bear all service, transportation, labor, and shipping costs associated with the replacement of the defective product(s) unless otherwise expressly noted. At its discretion, Rize Home may request the return of defective product and will cover the shipping costs for such returns.  

    NO OTHER WARRANTY EXPRESS OR IMPLIED: The foregoing express warranty is the only warranty by Rize Home. RIZE HOME SUPPLIERS AND AFFILIATES DISCLAIM ALL WARRANTIES, CONDITIONS, CLAIMS OR REPRESENTATIONS WITH RESPECT TO THE PRODUCTS OR SERVICES WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, COMPATIBILITY, OR OF FITNESS FOR A PARTICULAR PURPOSE. NO INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM RIZE HOME SUPPLIERS AND AFFILIATES WILL CREATE ANY WARRANTY. Rize Home does not authorize any person or entity to create for Rize Home any obligation or liability in connection with the warranties. All other express warranties or warranties implied by law or otherwise are hereby denied and disclaimed to the full extent permitted by applicable law.  

    LIMITATION OF LIABILITY: In no event shall Rize Home, LLC be liable for incidental or consequential damages of any kind or nature whatsoever caused by or arising out of this product, any breach of this warranty, or any product defects, and the sole and exclusive remedy shall be replacement of defective items within warranty to the extent and in the manner provided herein. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to every purchaser. This Warranty gives the purchaser specific legal rights, and the purchaser may also have other legal rights, which may vary from state to state.