Mattress Protector and Encasement 1 Year Limited Warranty
This warranty covers any defects in mattress protector/encasement materials or workmanship. It is subject to the full warranty exceptions provided here and contingent upon making a claim within seven days of damage. The warranty also covers mattress stains caused by defects in the mattress protection product.
In the case of a claim for mattress stain or damage: Rize Home will send a cleaning kit, have the mattress professionally cleaned, replace the surface fabric, or replace the mattress with equivalent construction through your local retailer at our discretion not to exceed $5,000 retail cost.
All coverage depends upon completion of the following:
2. For mattress coverage, purchase a Rize Home Mattress Protector or Encasement on the same invoice/receipt as your mattress purchase with a clearly defined date of purchase.
- Do not wash or dry alone.
- Do not iron or dry clean.
- Do not allow product to become ripped, torn, cut, burned, used without sheets, or abused in any manner.
EXCLUSIONS FROM WARRANTY:
- Misuse or abuse
- Failure to follow required care instructions by drying on medium or high heat and/or without other towels or bedding and/or using bleach, bleach detergent and/or ironing, dry cleaning.
- Normal wear and tear, including rips, tears, or normal soiling.
- Stains or damage caused by or related to inks, markers, paint, nail polish, cosmetics, bleach, grease, corrosives, alcohol, dyes, solvents, burns, fire, natural disaster, flood, theft, vandalism, or any other loss covered under an insurance policy.
- Damage caused by any liquid exceeding sixteen ounces, specifically pet or human urine, blood, sweat, excrement, etc.
- Frame, bed, base, or other structural problems, and/or electrical appliance malfunctions.
- Mattresses not correctly fitted with the appropriate size protection.
- Mattresses used for commercial, institutional, outdoor, or rental purposes.
- Damages caused by extraordinary use inside or outside the bedroom.
- Stains or damage caused to the mattress when the Rize Home protection product was not being used correctly to cover the mattress.