Youth Mattress 5 Year Limited Warranty 

Youth Mattress 5 Year Limited Warranty

Start of Warranty Period: The Warranty Period begins on the date of purchase shown on your sales receipt and offers a 5-year limited warranty. This Limited Warranty is only valid for the original purchaser of the product with proof of purchase.

Year 1: If the defect occurs within the first year of purchase, we will repair or replace at our option and without charge the defective mattress.

Years 2 - 5: If the defect occurs in the second through fifth year following purchase, we will attempt to repair the defective covered mattress. If the mattress needs to be replaced, you will be responsible for all related charges not to exceed the current mattress price minus a credit for the remaining prorated value of the mattress (20% of the current mattress price for each year remaining on the five year limited warranty). If the covered mattress is no longer available, we will choose a comparable mattress and the same prorated formula will be used.

In ALL cases, transportation costs of the product to and from the store or factory, as applicable, are not covered by this Limited Warranty and are the responsibility of the purchaser. If the identical product or cover is not available for replacement, our company may substitute a part or cover of comparable value. In the event of repair or replacement, the Warranty Period shall continue from your original purchase date.

EXCLUSIONS FROM WARRANTY: Loss, damage, or other defects caused in whole or in part by any one or more of the following are not covered by any warranty and neither Rize Home nor the seller shall be responsible for them: 

  • Claims made by anyone other than the original purchaser of the product
  • Product that is purchased from an unauthorized dealer
  • Structural damage from using an improper bed frame (see care instructions above)
  • Structural damage from not using the mattress in conjunction with an approved foundation or equivalent
  • Burned, stained, or soiled fabric, even if the product is defective
  • Damage due to abuse such as bending, standing on, or jumping on the mattress
  • Comfort or firmness preference of the purchaser
  • Floor models and bedding sold “as-is"
  • Normal wear of mattress fabrics
  • Transportation costs of the product to and from the store or factory, as applicable
ANY AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXCEED IN DURATION THE TERM OF THIS LIMITED WARRANTY. THE SERVICE TERMS STATED IN THIS LIMITED WARRANTY SHALL BE THE CONSUMER'S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF PRODUCT FAILURE DURING THE WARRANTY PERIOD. OUR COMPANY SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT OR INABILITY TO USE THIS PRODUCT, OR FOR THE BREACH OF THIS OR ANY OTHER EXPRESS OR IMPLIED WARRANTY.

This Limited Warranty is valid only in our company's specific trading areas and gives you specific legal rights that may vary from region to region*. Your product meets the requirements of Flammability Standards & Compliance, 16 CFR 1633, when your mattress is used alone or with one of the foundations specified on the 1633 law. Although your product meets flammability standards, its flame resistance may be impaired if any of the following occur: a non-matching mattress and foundation are used together; or the outer cover of the mattress or foundation is damaged, torn or punctured.

To File a Claim: Prior to contacting Rize Home, confirm the product was not used in a manner inconsistent with exclusions outlined in this warranty or any other applicable document published or approved by Rize Home. To submit a warranty claim, complete the Warranty Inquiry Form within thirty days of discovery. Purchaser should be prepared to provide reasonable proof of defect and proof of purchase. Purchaser may be asked to undertake certain steps to provide evidence of the quality of the product for which a claim is being made or quality of the foundation, adjustable bed base, or bed frame used in conjunction with the mattress if the purchaser makes a claim under this Limited Warranty. These steps are essential in determining whether the warranty claim is covered. All collection of evidence of a reported issue is done via phone, chat, email, or other supported channels. 

LIMITED REMEDY: The sole and exclusive remedy for any item which fails to meet the express written warranty set forth above shall be, at Rize Home’s option, replacement of the defective item. Rize Home may require reasonable evidence of the existence of a defect, and Rize Home customer service staff will discuss specific requirements as outlined in the claims process. Within the warranty period, replacement product(s) will be supplied at no charge to the purchaser, unless otherwise directed by Rize Home during the claims process. The purchaser shall bear all service, transportation, labor, and shipping costs associated with the replacement of the defective product(s) unless otherwise expressly noted. At its discretion, Rize Home may request the return of defective product and will cover the shipping costs for such returns.  

NO OTHER WARRANTY EXPRESS OR IMPLIED: The foregoing express warranty is the only warranty by Rize Home. RIZE HOME SUPPLIERS AND AFFILIATES DISCLAIM ALL WARRANTIES, CONDITIONS, CLAIMS OR REPRESENTATIONS WITH RESPECT TO THE PRODUCTS OR SERVICES WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, COMPATIBILITY, OR OF FITNESS FOR A PARTICULAR PURPOSE. NO INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM RIZE HOME SUPPLIERS AND AFFILIATES WILL CREATE ANY WARRANTY. Rize Home does not authorize any person or entity to create for Rize Home any obligation or liability in connection with the warranties. All other express warranties or warranties implied by law or otherwise are hereby denied and disclaimed to the full extent permitted by applicable law.  

LIMITATION OF LIABILITY: In no event shall Rize Home, LLC be liable for incidental or consequential damages of any kind or nature whatsoever caused by or arising out of this product, any breach of this warranty, or any product defects, and the sole and exclusive remedy shall be replacement of defective items within warranty to the extent and in the manner provided herein. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to every purchaser. This Warranty gives the purchaser specific legal rights, and the purchaser may also have other legal rights, which may vary from state to state.